The secretary supports the work of someone in an important post, such as an officer. Even if you say support in a bite, the work area is very wide, and it is desirable that you have the background to handle it. Without some aptitude, it can be difficult to keep working while feeling rewarding. So, this time, I will introduce the role of the secretary, and then explain who is suitable and who is not.
1. The role of secretary
Helping your boss get the job done smoothly is the secretary's main role. One of the specific tasks of a secretary is to create and manage an efficient schedule. It is also important to complete the related work in order to achieve the schedule. For example, if you plan to travel, you will also have to arrange flights, accommodation, and restaurants. In addition, it is the secretary's job to respond to phone calls and emails addressed to his boss. It is also an important role to respond and guide customers when they come to the workplace. Another task is to pay attention to the work environment. It is necessary to maintain a situation where you can concentrate on your work without delay, such as organizing your boss's desk and documents.
2. A person who is suitable for a secretary
If the secretary makes a mistake, there is a risk that it will lead to management problems. Therefore, it is perfect for people who are careful not to overlook any mistakes. In addition, the work of bosses is often fluid, and it is not uncommon for urgent and irregular situations to occur. Therefore, it is suitable for people who can flexibly respond to changes in things. In addition, it is important to understand what your boss needs because you need to understand the cooperation with your boss at a detailed level. Those who have the understanding and insight that are essential to them are also suitable. When supporting executives and executives, it is not uncommon to be exposed to company secrets. Therefore, it is also suitable for people who have a tight mouth and can accurately narrow down the range of information transmission. A secretary who carries out various tasks at the same time must remember many things, including the company name of the business partner and the job title of the other party. In other words, people with high memory have the ability to become excellent secretaries.
3. People who are not suitable for secretaries
A speedy stance is important for managing schedules and tasks in parallel. Therefore, lazy people and people who are loose on time may not be suitable for secretaries. Secretaries cannot choose their own boss to support, and often take charge of various bosses. Therefore, it may be unsuitable if you do not have the flexibility to adapt to others. It is also important to be able to notice your boss's request and quickly provide the information you need. Therefore, people who are reluctant or have low research skills will have high hurdles. Secretaries need to interact with a wide variety of people inside and outside the company. Therefore, if you are not good at communication or if you are unfriendly, you may feel that you are not suitable. In addition, it cannot be said that it is suitable for people who have strong self-assertion and are not satisfied unless they are the main characters. Because I need to work while recognizing myself as a secondary being to my boss.
4. Skills required for a secretary
When working at a company, it is necessary to acquire business etiquette, but if you are a secretary, remember that business etiquette is especially important. There are many opportunities to interact with busy people and talk to executives, so it is essential to try to make a concise report that is easy to understand. You must also fully understand the proper etiquette and wording used at that time. It is also important to have the ability to process information by assessing the importance of work and prioritizing it. Computer skills are also required, so it is desirable to master basic skills such as sending and receiving emails and typing so that you can use office apps properly. Furthermore, not only business etiquette but also general common sense that is indispensable for daily life is indispensable. This is because smooth communication requires the ability to respond to a variety of topics.
Understand what it takes to be a secretary
Secretaries need advanced skills and skills, and are also required to be knowledgeable. It's a tough job, but it's not impossible to be a secretary. By accumulating study and experience based on what you need to do and what you need to understand, you can open the way. First of all, it is important to thoroughly check the contents of the work and clarify the necessary abilities and knowledge by back calculation. Let's improve ourselves to become a secretary based on the effort to acquire them.
【 TransACT Group 】
Regardless of whether the work of the executive secretary is an employee or a temporary worker, the routine work is common. Executive secretaries may be required to take a step ahead in their work. It is also required to work flexibly, accurately and quickly.
■ Customer support / telephone support
When working with an officer, you have to deal with a variety of visitors, including outside and inside people. In addition, you will receive many calls, so you need to be very careful not to make the other person feel uncomfortable with a polite response. It may not be possible for you to act as an executive secretary just by responding. Depending on the situation, you may work while changing the response from time to time. Experienced executive secretaries can instantly understand the status of supporting executives and decide who to take over or not. Sometimes there are uninvited guests, so we sometimes deal with them well without being noticed by them. To be able to grasp the situation so far, it is necessary to build a relationship of trust with the officers.
■ Business card management / customer data management
Business card management and customer data management are one of the important tasks for executive secretaries. This task may seem monotonous, but it is the ability of an experienced executive secretary to take advantage of this information as well as to manage it accurately. Since the memory of officers alone is limited, it is the officer's secretary's effort to remember a little information about the person who exchanged business cards on behalf of the officer and what he was talking about when he met. The same is true for customer data. You may have a chat during a business talk with a customer. Only an executive secretary is good at collecting the hobbies and insistences of the business partner from the conversation. In order to facilitate business relationships, we accurately grasp what the other person is pleased with and support the work of officers under the hood.
■ Mailing arrangement management / other management
The executive secretary undertakes all routine tasks so that executives can concentrate on their primary duties. You may receive a large amount of mail every day, so officers will not have time to open all of them. It is also necessary to sort these mail items and narrow down the items to be delivered. Furthermore, depending on the content of the mail, if you do not respond promptly, you may lose the trust of the other party. It is part of the executive secretary's important job to do all this steady work perfectly and smoothly.
【 TransACT Group 】
The secretary has experience working with numerous business people through schedule coordination and business negotiations. As a result, you will be able to understand the characteristics that are common to people who have a great job. Therefore, I would like to introduce three characteristics of a person who can be understood only by a secretary.
■ Part 1 Organize
The first characteristic of a person who can be seen by a secretary is the ability to keep things organized. In a straightforward example, you can tell if you're a good job by looking at what's on your desk. If you see a pile of documents on your desk, it's likely that you're not the one to get the job done. This is because the desks of the big guys are often so organized that there is almost nothing. Some people blame the busyness of their work for not being able to keep things organized on their desks, but those who are busy with their work do so to keep things organized in order to respond efficiently. Deki people are not only good at desks, but also at managing data on personal computers, writing schedule books, and so on.
■ Part 2 Quick response to emails, etc.
The second characteristic of a person who can be seen by a secretary is that he works fast. An example of how fast work can be seen is the speed of email response. Each person's response to an email has its own characteristics, with some responding immediately and others not responding without a reminder. It is common sense in business that you generally need to reply within 24 hours, but people who are not good at work are characterized by replying the moment they see the email. The reason is that there is no room for postponement, so it is necessary to make accurate decisions in each situation and proceed with work steadily. In addition to responding to emails, it is also a characteristic of people who can start work quickly and do not accumulate work. By doing so, the evaluation from the surroundings will increase and the trust will be gained. As a result, the decent people get busier and faster, and the speed of their work increases accordingly.
■ Part 3 Make the failures and successes of the surroundings your own learning
The third characteristic of a person who can be seen by a secretary is that he can learn from the mistakes and successes of those around him. In general, work ability improves with experience. Experiences include successful and unsuccessful experiences. It is normal for you to improve your work ability as you gain experience. However, the people who are crazy are different. The feature is that you can not only learn from your own experience, but also incorporate the experiences of those around you as your own experience. The more you can learn from the experience of others, the faster you will grow and the more you will be able to differ from your surroundings. In order to learn from others, it is necessary to have an attitude of looking straight at the essence and an unobtrusive mind. It can be said that a decent person also has such qualities.
【 TransACT Group 】
It seems that there are various things that can happen when a dispatched professional driver is appointed as an officer driver. You may be able to hear valuable opinions while communicating in various ways. I tried to summarize what kind of good things can be done when welcoming a dispatched driver.
■ Creating a comfortable in-house environment
The dispatched driver is, so to speak, an outsider. Therefore, you may be able to hear valuable opinions while communicating in various ways. This is because, in the case of a dispatched driver, he may also be a driver of another company, or he may have been dispatched to another company. They will talk to you as much as they can tell you, so maybe the executives of your customers will tell you what to eat. Also, if you communicate with sales people who are active every day in company cars, you will be able to get information on loopholes that everyone did not know, and it seems that conversation will be lively. If you get along well with the dispatched driver, the atmosphere in the workplace will be fun.
■ Conversational ability to read the air
Dispatched drivers are trained in their own company, not only in driving ability but also in business etiquette and conversation ability. Therefore, the driver has excellent conversation ability and speaks so as not to offend people. We don't talk too much, we listen carefully to what our customers say, and we are trained to keep confidentiality. Also, the more experienced drivers are, the more experienced drivers will be able to talk to different people. The dispatched driver has a keen observation ability, so the longer you have a relationship, the deeper your understanding of the person will be, and the more you will be able to read the air and have a conversation.
■ Familiarize yourself with the route to your destination
Dispatched drivers are thoroughly trained in their company on how to deal with geography, road closures, and how to avoid traffic jams. They are educated to handle any situation. Its capacity may exceed the performance of the navigation system installed in the car. This seems to be refined not only by the results of the training but also by accumulating daily work experience. Also, because they have a keen observation ability, they often notice small changes even if they are on the same road. Therefore, I always get the latest information such as the new convenience store and the line up at that ramen shop. Therefore, it is possible to quickly respond to requests such as an officer suddenly wanting to eat and want to go to a restaurant.
【 TransACT Group 】
If you're looking for a new job, you may see an announcement about recruiting executive drivers. Although I was interested in seeing it, many people may hesitate to apply because they do not know the specific work content or the degree of difficulty. Therefore, in this article, I will explain the work content and points that are different from other drivers so that it will be helpful for those who are considering challenging executive drivers.
1. Job description of executive driver
Unlike taxis, executive drivers do not carry an unspecified number of people. Only officers who belong to a company work exclusively for the company and can drive in the car. The officers here include the president, and their main job is to pick up and drop off those people. Of course, you don't just have to pick up and drop off from your home to work, you're required to drive throughout the day at the request of the executives. Therefore, the specific working hours will be decided by the convenience of the officers. It is important to note that you cannot go to work at the same time every day.
By the way, after the officers are delivered to their destination, there will be a waiting time until the officers' errands are completed. However, there are many cases where errands are completed earlier than planned, so it is not possible to use the waiting time to go somewhere.
2. Special points of executive drivers
Executive drivers have some special features other than being limited to the executives of the company in which they provide services. If you want to be an executive driver, it's important to have a good understanding of them. I will explain the characteristics and precautions unique to executive drivers so that I will not regret that it should not have been like this since I got a job.
2-1. Heavy responsibility
The most important thing for an executive driver is a sense of responsibility. This is because getting in a car is a very important person in a company. In addition, it is important for executive drivers not only to drive their vehicles to their destinations, but also to deliver them safely and comfortably. Therefore, having high driving skills as a professional driver is a major premise for doing this job. By the way, since the movement of officers is wide-ranging, we often use the Shinkansen and airports. At that time, the situation such as being late for the departure time is not tolerated by any chance.
In addition, by carrying important people from the company, you will have more opportunities to come into contact with various information within the company. For example, conversations heard on the phone or in the back seat. Needless to say, that information cannot be leaked to the outside, so no matter what you ask in the car, you must keep the "confidentiality". From the above points, executive drivers are required to have a high sense of responsibility.
2-2. Attentiveness is required
Executive drivers carry important people for the company. Therefore, polite behavior and concern for the other party are required at any time. For example, when you park your car, you have to choose a place where you can easily get in and out of the back seat, and when it's raining, you have to get off first and put your umbrella on. There are many other points to keep in mind, such as carrying luggage and opening the door as soon as you park your car.
If possible, it would be perfect if we could analyze the personality and behavior patterns of the officers and presidents who are always on board and be able to give careful attention to the person. Of course, it is important not only to worry, but also to follow the minimum etiquette.
2-3. Work like a secretary
Needless to say, the main task of an executive driver is to drive the car to its destination. But that's not all, and sometimes you have to play a secretarial role. Schedule management is a typical example, but in addition to that, some skill as a secretary is required, including various attentiveness. Therefore, as a rough idea, you can think of an executive driver as a secretary who mainly drives.
It's not a difficult job!
Did you understand how special the work of an executive driver is? In short, more skills than a normal driver are required to carry important people in the company. But it's not a difficult task. Although the human power to support officers is important, it is a job that anyone can challenge regardless of their educational background. In particular, Transact allows you to take on the challenge of favored executive drivers.
【 TransACT Group 】