When hiring an executive secretary, you need to make sure that you have the skills to do the job. It's not impossible to develop talented people after hiring, but it can be time consuming and costly. Introducing the skills required of executive secretaries.
■ Think about things from a high perspective and support officers
The first skill required of an executive secretary is to be able to think about things from a high perspective and support the executives. A high perspective can be easily understood by imagining two perspectives. The first is the perspective of management and the perspective of business. Since executives are at the forefront of management, supporting operations are often important tasks that affect management, so always check your skills to think about things from the perspective of management. The second is the perspective of human relationships. You need to determine if you can trust the person before you talk to the officers. Also, I would like to check that after understanding the human relationships surrounding the officers, I definitely know who to contact in advance and proceed with the work.
■ Attention at food, drinks, meetings, and banquets
The second thing to check when hiring an executive secretary is your attentive skills, especially your ability to be attentive at eating, drinking, meetings, and banquets. At restaurants and banquets where officers attend in relation to business, even if it seems that they are talking about things that are not related to business at first glance, the attendees observe each other and show their seriousness and humanity to the project. Confirming. Executive secretaries need to have the ability to ensure that such stage meetings proceed smoothly. In particular, when it comes to entertaining people, it is necessary to avoid situations that hinder business as a result of choosing a place, food, etc., and provide topics so that attendees do not feel uncomfortable during the banquet. It is also necessary to consider such things as. It is also necessary to take measures including arrangements for return transportation, accounting, and thank-you after the end. If you're hiring as an executive secretary, it's a good idea to check if you can do this well.
■ We will handle complaints and troubles!
The third thing to check when hiring an executive secretary is the ability to respond to complaints and troubles. Officers collect a lot of information every day, which may include complaints. Instead of just reporting the content to the officers, it is necessary to have the ability to properly grasp the actual situation, raise the report, and respond well in good faith without exciting the other party of the complaint. In addition, it is possible that you will be entrusted with collecting the troubles that occur from the officers. Even in such a case, it is necessary to have the skill to calmly analyze the situation and solve the problem in the shortest distance. It is difficult to find human resources with these skills, but it can be said that it is important for the hiring side to carefully judge the necessary skills before hiring.
【 TransACT Group 】
What kind of means is there to have a driver as an officer-only car? Many large companies have their own dedicated drivers, but the focus is now on dispatching drivers. Here, let's look at both the advantages of using temporary staffing and the disadvantages behind it.
■ Advantages of dispatching drivers
First of all, the biggest advantage that the company can get by using temporary staffing is cost reduction. You can get a driver at an overwhelmingly cheaper price than preparing a dedicated driver by hiring yourself. In the case of in-house employment, of course, bonuses, retirement allowances, welfare programs, etc. must be prepared, and human resource development costs for driver education are high. Considering these, it can be seen that a large amount of money will be required to hire one exclusive driver, but dispatching does not require payment other than the fixed fee. Overall, it seems that expenses are often about half of the company's employment. In addition, if you are dispatched to manage attendance or sudden absenteeism, they will respond promptly. The drivers who come by dispatch are basically professional drivers with abundant practical experience, so it can be said that the advantage of dispatch is that the quality of the driver is kept constant.
■ Disadvantages of dispatching drivers
There are many advantages to using temporary staffing, but of course there are also disadvantages. Due to the characteristics of an officer's car even when dispatched, employee training is thorough so that strict regulations such as confidentiality can be observed, but even so, drivers who hire themselves and set their own regulations and educate them are more reliable. Needless to say. From the perspective of reducing the risk of information leakage from the company, dispatching is more risky. In addition, although it is attractive that the fee is cheap, dispatching may be more expensive than in-house employment depending on the driver's restraint time. In-house employment may result in cheaper if the executive car is in operation on a daily basis, or if it is in operation most of the day.
■ Summary of advantages and disadvantages of dispatching drivers
We have seen the advantages and disadvantages of dispatching, but how about it? In many small and medium-sized enterprises, the opportunity for executive vehicles to operate is generally about half a month, so dispatching is basically cheaper. There are various ways to use executive cars depending on the company. It is a good idea to comprehensively consider the advantages and disadvantages mentioned here and select a driver that suits your company's usage.
【 TransACT Group 】
It is important for management to improve the company's performance, but it is also necessary to consider employees. One of them is working hours. Management must understand and protect the working hours of employees. In this article, we will explain the labor standards that the manager should know, and also introduce the rules for overtime and rules for each system.
1. Working hours of the Labor Standards Law
Even a company with good performance is not allowed to have employees work long -term. Employee overwork death is a problem, and as a result, there are cases where the company is to be involved in the survival of the company. The Labor Standards Law stipulates that management should not work more than 40 hours a day, eight hours a day, as a general rule. If you work more, you must pay an extra wage. The wages for working hours, 8 hours a day, more than 40 hours a week, are calculated by "overtime hours (hours) x wages per hour (yen unit) x 1.25".
2. If you have overtime, a report of 36 agreements is required
In many cases, the company's managers have been working overtime, despite being determined that employees should not work more than 40 hours a week, more than 40 hours a week. In fact, under the Labor Standards Law, if the manager reports 36 agreements to the Labor Standards Director, the employees can work overtime, that is, overtime. On top of that, you must pay the extra wages mentioned above. The 36 agreements include the content of the content that the employees work beyond the statutory time beyond the statutory time, and the content must be concluded with the union or employee representatives in advance.
If the manager asks employees to work overtime (overtime) without submitting a 36 agreement, they will violate the Labor Standards Law. Penalties have been imprisoned for less than 6 months or fines of 300,000 yen or less. Even if you pay overtime, if you do not report the 36 agreements, it will be a violation, so be careful.
3. Rules of working hours by system
Employee working hours are one of the important items to learn. There are various things in Japan's working hours system. From now on, we will introduce four labor systems.
3-1. Flext time
Until now, many companies have decided on employee working hours in many companies, but the work style that allows employees to determine their work and start hours is called flextime. Unlike the past, it is a system that has been established that various formats are needed in the way of working because the number of people's lives has increased. A major feature of flextime is that the introduction can work beyond the legal working hours of 8 hours a day and 40 hours a week. The liquidation period within one month and the total working hours within that period are determined in advance.
If you do not exceed the contract time within the settlement period, you can work more than 8 hours a day or more than 40 hours a week. Management does not need to pay overtime allowance to employees who work more than 8 hours a day within this period. Since you can set the working hours freely, it has the advantage that mothers and others can easily adjust child care. However, it is necessary to be careful because if you do not properly manage yourself, you may not be able to work.
3-2. Intracting labor system
Among the various tasks, there are cases where it is better to leave the method of execution and time allocation to employees, such as the development of new products and new technology and the design of information processing systems. In such a case, a good system to introduce is the discretionary labor system. Until now, it was usually to pay an extra wage if the manager decides working hours and overtime work is performed. However, in the discretionary labor system, it is considered that he worked for a certain period of time, regardless of the time he actually worked on a specific work. If there is time exceeding the statutory working hours as working hours, not working hours, the company will pay extra wages.
Managers (managers) must work and work for the company regardless of time or holidays. This is because there is a condition that you can freely decide your work hours yourself and have a very high salary than other employees, and have the right to be close to the manager. It is not recognized as a legal manager (management supervisor) if any of the three conditions, such as not having the authority to decide on their own working hours. In that case, the company is obliged to pay overtime pay.
3-4. Deformed working hours system
Taxis and truck drivers have a prosperity and off -season, and there are cases where working hours increase or decrease. The best thing for these occupations is the deformed working hours system. This is a way of working that does not require overtime work by adjusting working hours in a month or one year. Even in this case, if the owner works beyond working hours determined by the law, he must pay overtime.
Let's manage the labor standards well
As labor forms are diversified, managers must understand each system and manage the correct labor standard environment. Management is required to determine everything about the business itself and the fund distribution, and to improve the working environment for employees. First of all, why not hire a driver or secretary to improve your own working environment?
【 TransACT Group 】
It is common for large companies to own an executive car and hire an executive driver. What is worrisome is the scope of work of executive drivers. For example, is it okay to ask for shopping? Therefore, we have summarized the scope of work of executive drivers.
■ Basic work is from driving to vehicle management
First, let's understand that the basic duties of an officer driver are from driving to vehicle management. The day's work begins with the pick-up at the officer's home. At night, they are often delivered to their homes after dinner. You can also request work on holidays when an officer goes to a business partner or has golf. In addition to safe driving, vehicle management is also important to maintain the image of an officer's vehicle. Regardless of whether the car is stored indoors or not, it is also a business to keep it shiny at all times. In addition to performing start-up inspections and maintenance before leaving the car in the morning, it is also the driver's job to pay close attention to dirt inside and outside the car. When officers do not use the car, it is common to have them wait in the driver's waiting room.
■ Some chores can be done
An executive driver is the job of supporting an executive through driving a car. In addition, since we often guide officers to our business partners, it is ideal for someone who can build good relationships with them. In general, younger hires may be better, but for this industry, some older people are preferable. The work content varies from company to company, but you can ask for some chores. For example, you may have an officer wait in the parking lot while shopping, or you may have an officer do the shopping for you. By the way, "exclusive driver" may include "general affairs / miscellaneous work included" and "shopping / outing transfer to central Tokyo", so please contact the temporary staffing company before requesting. It's a good idea to consult.
■ In case of dispatch, let's consult with the dispatch company
Having an officer's car is not only convenient for officers to carry out their daily work, but it is also important for maintaining a good image externally. In addition, the form of hiring temporary staff who can request only when necessary to save costs is attracting attention. We recommend that you consult with the temporary staffing agency regarding the specific work content. In addition, since the work content is also posted in the company guide for dispatching executive drivers, it can be used as a reference when considering a request. You can request a driver from a short term to a long term, but if you have many opportunities to use an officer's car, you have the option of hiring a dedicated driver. This is because there is a possibility that it will be more profitable in terms of cost, and there are also great advantages such as establishing a relationship of trust with the driver.
【 TransACT Group 】
Since the body is the capital for the driver, health management is more important than other industries. It will be difficult if you repeatedly drive for a long time and cause an accident due to poor physical condition. To prevent this from happening, you will need to have a good understanding of the appropriate working hours for your driver. This article summarizes the rules for protecting the health of drivers and the points to maintain their health.
1 Health management regulations
In this paragraph, we will explain the driver's health management regulations such as continuous driving time, restraint time, rest / holidays, etc.
1-1 Continuous possible operation time
The driver's continuous driving time is 4 hours. In other words, if you continue to drive for more than 4 hours, you should immediately have a break of 30 minutes or more. It is possible to divide the break time into 30 minutes, but if you stop driving within 4 hours, you need at least 10 minutes for each break. You can take three 10-minute breaks during the four-hour period, or you can take two 15-minute breaks. Observe the rules for continuous operating hours and take a break depending on the work situation.
1-2 2days average operating time
As a long-distance driver, it will often be difficult to determine the daily driving time. Therefore, the limit is set by the average operating time for two days. The average driving time for two days is set at 9 hours and the driver cannot exceed this. Also, this does not mean that you can drive for 9 hours in a row, and it is essential to have a break in between.
1-3 Restraint time
The maximum driver restraint time is 13 hours. Depending on the situation, the upper limit can be 16 hours, but detention for more than 15 hours is limited to twice a week. If you drive for a long time, it may take more than 15 hours one way. However, such a response is only possible twice a week. The time is clear for route delivery that runs within a fixed range, but long-distance drivers who do not have to be careful about restraint time.
1-4 Rest / holiday
Rest and holiday are similar words at first glance, but there is a clear difference between them. The rest period is the free time you have before you get to your next job. The rest period is required to be at least 8 hours a day and cannot be divided. It is not possible to take it twice in 4 hours, but it will be given for 8 consecutive hours. Holidays are defined as holidays that are longer than the rest period. Holidays are rested for 24 hours plus the rest period. It is a rule that holidays should not be less than 30 hours under any circumstances.
1-5 Health check
The driver is obliged to undergo a medical examination. First, you will have a medical examination to prove that you are in good health when you are hired. After that, it is a regular health checkup. The content of the regular health checkup should be based on the image of a general health checkup. In addition, if you are engaged in late-night work, a health checkup will be conducted for specific work employees. Keep in mind that this applies to drivers who work late at night.
2 Health management that the driver can do by himself
This paragraph describes how drivers can manage their own health. First is the eating habits. Drivers tend to eat irregularly, and relying solely on the service area can lead to poor nutritional balance. As a countermeasure, drink vegetable juice regularly and be aware of a well-balanced diet on holidays. Good sleep is also essential for maintaining the health of the driver. If you have irregular or insufficient sleep time, you may have "sleep apnea syndrome" that makes you sleepy suddenly while driving. You should also do as much exercise as you can. Especially for long-term drivers, blood circulation tends to get worse, so exercise to prevent it is meaningful.
Follow the rules!
It is common for drivers to be in an accident because of their poor health. Even if you are a veteran driver, it can be quite dangerous to work while you are in poor physical condition. It is important to always be careful about your health care. If you adhere to the regulations and be aware of your own health care, the risk of getting sick will be greatly reduced.
【 TransACT Group 】